I Can't Log In — What Should I Do?

Check Your Email Address

Make sure you're using the same email you signed up with. If you signed up with Google or Apple, use that method — not email and password.

Check Your Password

If you forgot your password, use the Forgot Password link on the login page. Check your inbox (and spam folder) for the reset email.

If you requested a login link and it didn't arrive, check spam/junk folder. Keep in mind, hidden Apple emails are not able to receive any emails!

Signed Up with Apple "Hide My Email"

If you used Apple's private relay, you must log in with Apple — there's no password to reset. The private relay email can't be used for email/password login.

Still Can't Get In?

Contact us at contact@chivent.com with the email address you believe is associated with your account. We'll help you get back in.

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