My QR Code Isn't Working?

If guests are having trouble scanning your QR code, here are the most common causes and fixes.

Check the Print Quality

Make sure the QR code is printed clearly — blurry or low-resolution prints won't scan reliably
Avoid printing too small. The QR code should be at least 3 x 3 cm (roughly 1.2 x 1.2 inches)
Use PDF Print format when downloading from Canva for the best resolution

Test on Multiple Devices

Try scanning with a different phone or tablet
Use the phone's default camera app — most modern phones scan QR codes natively without a separate app
If the camera doesn't scan it, try a dedicated QR code scanner app

Check Event Settings

Make sure your event is active — inactive or system-blocked events won't load
If you've enabled password protection, guests will need to enter the password after scanning
Verify the event link works by opening it manually in a browser

Check for Display Issues

Avoid placing QR codes behind glass or plastic that causes glare
Ensure there's enough contrast — dark QR code on a light background works best
Screens displaying QR codes should be at full brightness

Try the Link Instead

Every event also has a shareable link. If the QR code isn't working, share the link directly via message or email as a backup. You can find it in your event dashboard.