My Uploads Are Failing — What Should I Do?

If you or your guests are having trouble uploading photos or videos, try these common fixes.

Check Your Connection

• Make sure you're connected to Wi-Fi or have a stable mobile data connection
• Uploads over slow or unstable connections may time out — try moving closer to the Wi-Fi router or switching to a stronger signal

Check the File

• Supported formats — Chivent accepts standard image formats (JPG, PNG, HEIC, WebP, ...) and video formats (MP4, MOV, ...)
• File size — very large video files may take longer or fail on slow connections. Try uploading over Wi-Fi
• Corrupted files — if a specific file keeps failing, it may be corrupted. Try a different one

Check Event Limits

• The event may have reached its upload limit — check your plan's file quota in the dashboard
• The event may be inactive or expired — check the event status in Settings

Check Permissions

• If upload is disabled in Access Control, guests won't be able to upload
• If upload approval is on, uploads still go through but won't be visible until approved — this isn't a failure

Still Not Working?

Contact us at contact@chivent.com with:

• Your event name
• The device and browser being used
• What happens when you try to upload (error message, stuck progress, etc.)